Refund policy

We want you to love your purchase! If you're not completely satisfied with your tote bag, we’re here to help.

You may request a return within 14 days of receiving your order. To be eligible for a return, the item must be unused, in its original packaging, and in the same condition that you received it. Proof of purchase or order confirmation is required.

To initiate a return, please contact us at support@totesfab.shop with your order number and reason for return. We will provide you with return instructions. Please note that customers are responsible for return shipping costs unless the item arrived damaged or defective.

Once we receive and inspect the returned item, we’ll notify you of the approval or rejection of your refund. If approved, a refund will be issued to your original payment method within 5–7 business days.

Non-returnable items:

Gift cards

Items on final sale

If your item arrives damaged or you received the wrong item, please contact us immediately with photos so we can resolve the issue promptly.

We’re committed to making your shopping experience smooth and worry-free. Thank you for shopping with us!